Wooden Sauna Furnishings

Online Store

Sauna-store.com / Mika Kuusela Oy (0566115-8)
Vanttausjärventie 7
97625 Vanttauskoski
Finland
www.sauna-store.com
info@sauna-store.com
+358 45 135 6082

The shop sells products to private persons of legal age. Prices of the products include Finnish VAT unless you choose delivery country that is outside of European union. We reserve the rights to changes in prices or delivery costs.

Ordering

Products are ordered by placing them into the shopping cart and going through the online checkout. All customer information is handled confidentially. Contact information requested when placing an order will not be used to anything other than delivering the order or any issues regarding to the order, unless stated otherwise. When placing an order to the store, You agree to the Terms and Services.

Payment & Payment Methods

Sauna-store.com online store uses Paytrail, Klarna & PayPal as payment processing merchants. Payment methods available:

• Finnish online banks
• Credit Card payments
• Mobile payments
• Klarna invoice and partial payment
• PayPal payment

By clicking ”Confirm order” in checkout, you accept Sauna-store.com general terms.

Order and Payment Verification

After we have received your order, we will immediately send you an order confirmation by email. This will include all the details of your order. Always review the content of the order confirmation. Save the the order confirmation in case you need to contact the customer service. When contacting customer service, keep your customer number and order number available. Inspect the content of the package of your order that is matches the order confirmation.

Our customer service can be reached with following information:

Delivery Methods and Costs

Delivery costs include mailing- and packing costs. We will present an estimate of the delivery cost based on the primary shipping method. Detailed delivery costs are presented after you have chosen payment- and shipping methods. Shipping methods available depend on the content of your shopping cart. You can choose the most suitable shipping method in the checkout, where the precise shipping cost is presented.

Delivery Time

Common delivery times to Finland vary between 1-3 working days, depending on the order and shipping method. If you are ordering outside of Finland, you can see the delivery time estimate in the checkout after choosing a country, attached to the available shipping methods.

Example 1:

Under all the items in your shopping cart is a text "In stock". In this case your delivery will be shipped in the same day, if the order is places before 3 p.m. The order will reach the postal service haul if the order is placed before 1 p.m.

Example 2:

There are items in your cart that are "In stock", but there are also items that have longer delivery times. For example, there might be info "will be shipped in 2-3 days". In this case, the product is arriving to our stock according to the estimate or we will order it immediately from the supplier after we receive your order. Estimate "will be shipped in 2-3 days" is an estimate of the delivery time from the supplier to us.

Your order will be shipped immediately after the items missing from our stock have arrived to us. If there is deviation from the estimate, we will always notify you by email.

In some cases, the process may be following: the items that we have in stock will be shipped immediately and items out of stock will be shipped afterwards.

Example 3:

You’re ordering an item marked “ships in 1–2 days.” This means we expect it to reach our warehouse within 1–2 business days, or it may ship directly from the supplier. We quote a processing time of 1–2 business days; the delivery time depends on destination and carrier and is shown at checkout.

If you have questions about the delivery times or anything else about dealing with our website, you can easily contact us by chat or email.

Note! We are not responsible for delays caused by unseen obstacles or harms caused by delays. We will notify about exceptional situations or inconveniences in our online store website.

Return Policy

Right of withdrawal

You have the right to cancel this agreement within 30 days without giving any reason. The withdrawal period ends within 30 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order. In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory. To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 30 days from the day we receive your notice of withdrawal. The reimbursement will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. We can provide you with a prepaid return form for the return shipment; please note, however, that any costs incurred for the return will be deducted from the reimbursement amount. You must return the goods without delay and no later than 30 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 30 days has expired. You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.

Unclaimed Package

Unclaimed package is not the same thing as return or cancelling. We will charge delivery costs for an unclaimed package, if the notice of cancellation is not sent to us.

Import Duties, Taxes and Customs Clearance Fees

Orders shipped outside the European Union may be subject to import duties, local taxes, customs clearance fees, or other charges imposed by the destination country or the carrier. These charges are not included in the product price or shipping costs shown at checkout.

The customer is solely responsible for any import duties, taxes, customs clearance fees, or handling charges levied by customs authorities or the carrier (such as FedEx, DHL, or other logistics providers).

Sauna-store.com / Mika Kuusela Oy has no control over these charges and cannot predict their amount. Such fees are determined by the destination country’s regulations and the carrier’s procedures and are therefore outside of our responsibility.

We are unable to refund or credit import duties, taxes, or customs clearance fees under any circumstances.

Problematic situations

If the product is missing or it was damaged during the delivery or it otherwise doesn't match your order, you must inform us before a 30-day period has expired. You can do in it writing by sending a notice to the address mentioned in Return rights & Return implications or by calling the phonenumber mentioned in contact info. If the package is clearly damaged during delivery, you must immediately file a complaint to the transport company of your chosen delivery method.