Online Store
Sauna-store.com - sauna-store.com
The shop sells products to private persons of legal age. Prices of the products include Finnish VAT unless you choose delivery country that is outside of European union. We reserve the rights to changes in prices or delivery costs.
Ordering
Products are ordered by placing them into the shopping cart and going through the online checkout. All customer information is handled confidentially. Contact information requested when placing an order will not be used to anything other than delivering the order or any issues regarding to the order, unless stated otherwise. When placing an order to the store, You agree to the Terms and Services.
Payment & Payment Methods
Sauna-store.com online store uses Paytrail, Klarna & PayPal as payment processing merchants. Payment methods available:
- Finnish online banks
- Credit Card payments
- Mobile payments
- Klarna invoice and partial payment
- PayPal payment
By clicking ”Confirm order” in checkout, you accept Sauna-store.com general terms.
Order and Payment Verification
After we have received your order, we will immediately send you an order confirmation by email. This will include all the details of your order. Always review the content of the order confirmation. Save the the order confirmation in case you need to contact the customer service. When contacting customer service, keep your customer number and order number available. Inspect the content of the package of your order that is matches the order confirmation.
Our customer service can be reached with following information:
Delivery Methods and Costs
Delivery costs include mailing- and packing costs. We will present an estimate of the delivery cost based on the primary shipping method. Detailed delivery costs are presented after you have chosen payment- and shipping methods. Shipping methods available depend on the content of your shopping cart. You can choose the most suitable shipping method in the checkout, where the precise shipping cost is presented.
Delivery Time
Common delivery times to Finland vary between 1-3 working days, depending on the order and shipping method. If you are ordering outside of Finland, you can see the delivery time estimate in the checkout after choosing a country, attached to the available shipping methods.
Example 1:
Under all the items in your shopping cart is a text "In stock". In this case your delivery will be shipped in the same day, if the order is places before 3 p.m. The order will reach the postal service haul if the order is placed before 1 p.m.
Example 2:
There are items in your cart that are "In stock", but there are also items that have longer delivery times. For example, there might be info "will be shipped in 2-3 days". In this case, the product is arriving to our stock according to the estimate or we will order it immediately from the supplier after we receive your order. Estimate "will be shipped in 2-3 days" is an estimate of the delivery time from the supplier to us.
Your order will be shipped immediately after the items missing from our stock have arrived to us. If there is deviation from the estimate, we will always notify you by email.
In some cases, the process may be following: the items that we have in stock will be shipped immediately and items out of stock will be shipped afterwards.
Example 3:
You are ordering an item that has info "will be shipped in 1-2 days". In these cases the product is arriving to our stock in 1-2 days or alternatively the item can be delivered from the supplier's stock. In this case your order will usually be shipped in the same day, but we use estimate "will be shipped in 1-2 days" for good measure.
If you have questions about the delivery times or anything else about dealing with our website, you can easily contact us by chat or email.
Note! We are not responsible for delays caused by unseen obstacles or harms caused by delays. We will notify about exceptional situations or inconveniences in our online store website.
Return Policy
Right of withdrawal
You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order. In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory. To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired. You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
Unclaimed Package
Unclaimed package is not the same thing as return or cancelling. We will charge delivery costs for an unclaimed package, if the notice of cancellation is not sent to us.
Problematic situations
If the product is missing or it was damaged during the delivery or it otherwise doesn't match your order, you must inform us before a 14-day period has expired. You can do in it writing by sending a notice to the address mentioned in Return rights & Return implications or by calling the phonenumber mentioned in contact info. If the package is clearly damaged during delivery, you must immediately file a complaint to the transport company of your chosen delivery method.
