Privacy Policy

Your privacy is important to us and we are committed to act accordingly to this Privacy Policy, current legislation and generally good business practices.

This Privacy Policy includes information about what personal data we collect in accordance to the General Data Protection Regulation (EU 2016/679), what are the principals in processing the data and what rights and possibilities to influence you have on your own data.

Register controller

Mika Kuusela Oy
Vanttausjärventie 7
97625 Vanttauskoski

+358 45 135 6082
info@sauna-store.com
sauna-store.com
0566115-8

Contact person of the register, processor of the register:
Mika Kuusela Oy
Mika Kuusela
+358 45 135 6082

Name of the register:
Mika Kuusela Oy marketing- and customer register. Register consist of main register and sub register. Main register contains the data you have given in the online store, like name and address. Sub register means email direct marketing software, where the customer data saved in main register is transferred to, according to the consent of the customer.

Basis of collecting data in the register:
The Law on personal data 8 §. Purpose of processing personal data (purpose of the register)
Implementing Mika Kuusela Oy services, managing, billing, sales and marketing products or services, managing customer relationships and customer contacting, direct marketing, planning the product- and service supply, developing the business, focusing the supply, polling and market research, marketing done for business partners. Name- and address info of the register are used for direct marketing only if the customer has given a permission to do so. Customer data of the register will not be given outside the company.

Data content of the register:
Customer register consist of several separate registers that have different purposes of intended use. Customer data of the register jointly form data sets in a following manner:
1. Customer info: a. first name, last name b. street address, ZIP code, post office c. email address d. phone numbers e. username and password f. other info customer has given
2. Customer feedback info: a. raffle- and contest answers b. Customers' survey feedback (areas of interest) c. other info customer has agreed to give (contact information, concession info, year of birth, gender)
3. Order- and supply info: a. name of the product receiver b. product info c. supply info d. price info e. billing info f. terms of delivery g. cancellation info h. refund info i. reclamation info

Regular sources of information:
Contact- and customer info is received at the beginning and during the customer relationship when customer notifies the register controller. Customer relationship is initiated when the customer registers to the online store, subscribes to the newsletter, orders a product, contacts us through the online store, contacts us through the online store chat, participates in a customer survey, raffle or contest by giving personal info. Prohibition of direct marketing and prohibition of giving address info to other businesses is saved according to the notice of the customer. Customer is asked to give permission to digital direct marketing (such as email, SMS), according to the Law on personal data collection. In a credit trade, creditworthiness is verified by Klarna. We use Klarna as the check-out provider. This means that we might transfer your contact info or info about the order to Klarna, so that they can handle the order. Transferred personal info is processed according to Klarna Privacy PolicySauna-store.com doesn't collect or save social security number info.

Use of cookies in the website:
We use cookies to provide the best possible user experience for the users of our websites and services. Cookies are small text files, that web server saves on your device. Cookies gather information about the usage of our websites and services. We use that info to improve our services and websites, analyzing the usage and marketing and focusing and optimizing the marketing. You can allow or deny the use of cookies in the browser settings. Most of the browsers allow cookies by default. Note, that refusing the use of cookies may restrict the functionality of our websites and services.

Regular transferring of data outside of EU or the European Economic Area:
Name- and address info is not handed out for the purpose of direct marketing. (Law on personal data protection 19 §). Data is not handed out or transferred outside of EU or European Economic area, for any purposes.

Principals of protecting personal data and the register:
Possible physical material: info is stored in a locked space and it can be accessed only by specified personnel. Digital material: permission to use the system containing customer data and to modify that data, is only granted to specified personnel. Each user has a unique username and password. With the personal permissions and different user levels, permission is restricted to specific data needed in completing a work task. Customer register and the devices processing that data is situated in a closed data center administered by the service provider. Data is regularly backed up. System is protected with a firewall in case of an out-side contact. Personnel processing the customer data are bound by professional secrecy. Only a staff member who has notified the authorities, can handle the data in the register. Data is handed out only in legal obligation to notify. This means a request from the customer itself or legal request by authorities. Personnel who process the data are bound by professional secrecy based on Law on personal data protection 33 § and punishment regulations 48 §.

Rights of the data subject, right to inspect the data:
Subject of the data, who wants to inspect the data gathered, needs to be prepared to provide identification. This is done either personally with the data controller or by presenting a reguest in a form of signed document, or with another similar way of verification. Register controller is required to give the opportunity to the data subject to inspect the data meant in 26 §, in a reasonable time frame. If requested, register controller is also required to provide the data in written form. 

Right of refusal - The data subject has the right to forbid the controller to process information pertaining to the data subject for direct advertising, distance selling and other direct marketing purposes as well as market survey, opinion survey, public register and genealogy purposes.
The data subject has the right to forbid the use of the data for direct marketing any time by clicking "Unsubscribe"-link or by contacting our customer service.

Our contact information for inquiries about data protection:
Mika Kuusela Oy
Mika Kuusela
+358 45 135 6082
info@sauna-store.com

Our customer register is verified and updated yearly.

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Terms and conditions

These Terms & Conditions are in effect from 26.8.2020

Online Store

Sauna-store.com - sauna-store.com

Mika Kuusela Oy
Vanttausjärventie 7
97625 Vanttauskoski

+358 45 135 6082
info@sauna-store.com
sauna-store.com
0566115-8

The shop sells products to private persons of legal age. Prices of the products include Finnish VAT unless you choose delivery country that is outside of European union. We reserve the rights to changes in prices or delivery costs.

Ordering

Products are ordered by placing them into the shopping cart and going through the online checkout. All customer information is handled confidentially. Contact information requested when placing an order will not be used to anything other than delivering the order or any issues regarding to the order, unless stated otherwise. When placing an order to the store, You agree to the Terms and Services.

Payment & Payment Methods

Sauna-store.com online store uses Paytrail, Klarna & PayPal as payment processing merchants. Payment methods available:

  • Finnish online banks
  • Credit Card payments
  • Mobile payments
  • Klarna invoice and partial payment
  • PayPal payment

    By clicking ”Confirm order” in checkout, you accept Sauna-store.com general terms.

    Order and Payment Verification

    After we have received your order, we will immediately send you an order confirmation by email. This will include all the details of your order. Always review the content of the order confirmation. Save the the order confirmation in case you need to contact the customer service. When contacting customer service, keep your customer number and order number available. Inspect the content of the package of your order that is matches the order confirmation.

    Our customer service can be reached with following information:

    Mika Kuusela Oy
    Vanttausjärventie 7
    97625 Vanttauskoski

    +358 45 135 6082
    info@sauna-store.com
    sauna-store.com
    0566115-8

    Delivery Methods and Costs

    Delivery costs include mailing- and packing costs. We will present an estimate of the delivery cost based on the primary shipping method. Detailed delivery costs are presented after you have chosen payment- and shipping methods. Shipping methods available depend on the content of your shopping cart. You can choose the most suitable shipping method in the checkout, where the precise shipping cost is presented.

    Delivery Time

    Common delivery times to Finland vary between 1-3 working days, depending on the order and shipping method. If you are ordering outside of Finland, you can see the delivery time estimate in the checkout after choosing a country, attached to the available shipping methods.

    Example 1:

    Under all the items in your shopping cart is a text "In stock". In this case your delivery will be shipped in the same day, if the order is places before 3 p.m. The order will reach the postal service haul if the order is placed before 1 p.m.

    Example 2:

    There are items in your cart that are "In stock", but there are also items that have longer delivery times. For example, there might be info "will be shipped in 2-3 days". In this case, the product is arriving to our stock according to the estimate or we will order it immediately from the supplier after we receive your order. Estimate "will be shipped in 2-3 days" is an estimate of the delivery time from the supplier to us.

    Your order will be shipped immediately after the items missing from our stock have arrived to us. If there is deviation from the estimate, we will always notify you by email.

    In some cases, the process may be following: the items that we have in stock will be shipped immediately and items out of stock will be shipped afterwards.

    Example 3:

    You are ordering an item that has info "will be shipped in 1-2 days". In these cases the product is arriving to our stock in 1-2 days or alternatively the item can be delivered from the supplier's stock. In this case your order will usually be shipped in the same day, but we use estimate "will be shipped in 1-2 days" for good measure.

    If you have questions about the delivery times or anything else about dealing with our website, you can easily contact us by chat or email.

    Note! We are not responsible for delays caused by unseen obstacles or harms caused by delays. We will notify about exceptional situations or inconveniences in our online store website.

    Return Policy

    Right of withdrawal

    You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order. In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory. To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.

    Effects of withdrawal

    If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired. You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.

    Unclaimed Package

    Unclaimed package is not the same thing as return or cancelling. We will charge delivery costs for an unclaimed package, if the notice of cancellation is not sent to us.

    Problematic situations

    If the product is missing or it was damaged during the delivery or it otherwise doesn't match your order, you must inform us before a 14-day period has expired. You can do in it writing by sending a notice to the address mentioned in Return rights & Return implications or by calling the phonenumber mentioned in contact info. If the package is clearly damaged during delivery, you must immediately file a complaint to the transport company of your chosen delivery method.

    Ask about

    Use the form below to leave a question about this product. We will reply by email within 30 minutes.

    The information you submit will be used to reply your support request. We will process your data in accordance with our Privacy Notice.

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    The information you submit will be used to reply your support request. We will process your data in accordance with our Privacy Notice.