About us

Your privacy is important to us and we are committed to act accordingly to this Privacy Policy, current legislation and generally good business practices.

This Privacy Policy includes information about what personal data we collect in accordance to the General Data Protection Regulation (EU 2016/679), what are the principals in processing the data and what rights and possibilities to influence you have on your own data.

Register controller

Contact person of the register, processor of the register:
Sauna-store.com
Mika Kuusela
+358 45 135 6082

Name of the register:
Sauna-store.com marketing- and customer register. Register consist of main register and sub register. Main register contains the data you have given in the online store, like name and address. Sub register means email direct marketing software, where the customer data saved in main register is transferred to, according to the consent of the customer.

Basis of collecting data in the register:
The Law on personal data 8 §. Purpose of processing personal data (purpose of the register)
Implementing Sauna-store.com services, managing, billing, sales and marketing products or services, managing customer relationships and customer contacting, direct marketing, planning the product- and service supply, developing the business, focusing the supply, polling and market research, marketing done for business partners. Name- and address info of the register are used for direct marketing only if the customer has given a permission to do so. Customer data of the register will not be given outside the company.

Data content of the register:
Customer register consist of several separate registers that have different purposes of intended use. Customer data of the register jointly form data sets in a following manner:
1. Customer info: a. first name, last name b. street address, ZIP code, post office c. email address d. phone numbers e. username and password f. other info customer has given
2. Customer feedback info: a. raffle- and contest answers b. Customers' survey feedback (areas of interest) c. other info customer has agreed to give (contact information, concession info, year of birth, gender)
3. Order- and supply info: a. name of the product receiver b. product info c. supply info d. price info e. billing info f. terms of delivery g. cancellation info h. refund info i. reclamation info

Regular sources of information:
Contact- and customer info is received at the beginning and during the customer relationship when customer notifies the register controller. Customer relationship is initiated when the customer registers to the online store, subscribes to the newsletter, orders a product, contacts us through the online store, contacts us through the online store chat, participates in a customer survey, raffle or contest by giving personal info. Prohibition of direct marketing and prohibition of giving address info to other businesses is saved according to the notice of the customer. Customer is asked to give permission to digital direct marketing (such as email, SMS), according to the Law on personal data collection. In a credit trade, creditworthiness is verified by Klarna. We use Klarna as the check-out provider. This means that we might transfer your contact info or info about the order to Klarna, so that they can handle the order. Transferred personal info is processed according to Klarna Privacy Policy. Sauna-store.com doesn't collect or save social security number info.

Use of cookies in the website:
We use cookies to provide the best possible user experience for the users of our websites and services. Cookies are small text files, that web server saves on your device. Cookies gather information about the usage of our websites and services. We use that info to improve our services and websites, analyzing the usage and marketing and focusing and optimizing the marketing. You can allow or deny the use of cookies in the browser settings. Most of the browsers allow cookies by default. Note, that refusing the use of cookies may restrict the functionality of our websites and services.

Regular transferring of data outside of EU or the European Economic Area:
Name- and address info is not handed out for the purpose of direct marketing. (Law on personal data protection 19 §). Data is not handed out or transferred outside of EU or European Economic area, for any purposes.

Principals of protecting personal data and the register:
Possible physical material: info is stored in a locked space and it can be accessed only by specified personnel. Digital material: permission to use the system containing customer data and to modify that data, is only granted to specified personnel. Each user has a unique username and password. With the personal permissions and different user levels, permission is restricted to specific data needed in completing a work task. Customer register and the devices processing that data is situated in a closed data center administered by the service provider. Data is regularly backed up. System is protected with a firewall in case of an out-side contact. Personnel processing the customer data are bound by professional secrecy. Only a staff member who has notified the authorities, can handle the data in the register. Data is handed out only in legal obligation to notify. This means a request from the customer itself or legal request by authorities. Personnel who process the data are bound by professional secrecy based on Law on personal data protection 33 § and punishment regulations 48 §.

Rights of the data subject, right to inspect the data:
Subject of the data, who wants to inspect the data gathered, needs to be prepared to provide identification. This is done either personally with the data controller or by presenting a reguest in a form of signed document, or with another similar way of verification. Register controller is required to give the opportunity to the data subject to inspect the data meant in 26 §, in a reasonable time frame. If requested, register controller is also required to provide the data in written form. 

Right of refusal - The data subject has the right to forbid the controller to process information pertaining to the data subject for direct advertising, distance selling and other direct marketing purposes as well as market survey, opinion survey, public register and genealogy purposes.
The data subject has the right to forbid the use of the data for direct marketing any time by clicking "Unsubscribe"-link or by contacting our customer service.

Our contact information for inquiries about data protection:
Sauna-store.com
Mika Kuusela
+358 45 135 6082
info@sauna-store.com

Our customer register is verified and updated yearly.