About us

These Terms of Service of the Sauna-store.com online store are effective from 26.8.2020.

1. Placing an order does not require registration

• 1.1. When placing an order, the consumer must provide their name and other mandatory information at the Sauna-store.com checkout in order to choose the delivery and payment method.
• 1.2. Sauna-store.com processes the customer’s personal data in accordance with its Privacy Policy for the purpose of processing and delivering orders and managing the customer relationship.

2. The consumer must exercise care and attention when using the online store

Before confirming the order at checkout, please make sure that you have added the correct products and quantities to your shopping cart. Please also carefully check the address details you have entered and the delivery and payment methods you have selected.

3. Binding nature of the order

• 3.1. Communication between the parties takes place by email, post or telephone (+358 45 135 6082). After placing an order, the consumer undertakes to monitor their email in order to receive the order confirmation.
• 3.2. A binding sales contract comes into effect when Sauna-store.com has sent the order confirmation by email to the email address provided by the customer.
• 3.3. Before the order has been processed, the consumer has the right to cancel the entire order or part of it by email, post or telephone.
• 3.4. After the consumer has placed the order, Sauna-store.com does not have the right to unilaterally change the contract terms.

4. Prices

• 4.1. The valid price is the price stated in the Sauna-store.com price list at www.sauna-store.com. Prices are stated in euros (EUR). Sauna-store.com reserves the right to change prices before the order is placed.
• 4.2. Delivery charges are added to the order. Delivery charges vary depending on the selected delivery method, destination country and size of the order. The exact delivery charges are shown at checkout before the order is confirmed.

5. Delivery

• 5.1. If the product is in stock, the order is usually processed and dispatched within 1–2 working days unless otherwise stated on the product page. Estimated delivery times are shown on the checkout page according to the selected destination country and delivery method.
• 5.2. If the product is required by a specific date, this must be stated separately, for example when placing the order. Sauna-store.com will seek to take the customer’s needs into account regarding delivery whenever reasonably possible.
• 5.3. If the consumer purchases products for which Sauna-store.com has stated different delivery times, the order will be delivered according to the longest stated delivery time unless otherwise agreed.
• 5.4. The available delivery options are presented on the checkout page.

6. Payment terms

All payments in our online store, except PayPal and Klarna Payments, are handled securely and quickly by Paytrail Oyj. Paytrail is part of the Nets group.

You can choose the payment method after first entering your details at checkout and proceeding to the payment page.

Credit card payment

You can pay through Paytrail with Visa, MasterCard and American Express cards. Card payments are made securely via Nets’ SSL-protected payment form. Neither we nor Paytrail Oyj have access to the card details, and card data is not stored in our systems.

Mobile payments

The mobile payment methods available in our online store are MobilePay, Google Pay and Apple Pay. Mobile payment is completed by approving the payment in the selected service.

MobilePay: Terms and conditions are available at mobilepay.fi
Google Pay: More information and terms are available at pay.google.com
Apple Pay: More information and terms are available at apple.com/apple-pay

PayPal payment

You can pay via PayPal without online banking credentials if you have a PayPal account. PayPal acts as an intermediary between your credit card or bank account and our online store and charges the amount from the selected card or account. The cards accepted by the service are Visa, MasterCard, Discover and American Express. Paying via PayPal does not incur any additional costs for you.

Klarna invoice or instalment payment

You can also buy products in our online store using Klarna’s flexible payment methods.

Select Klarna as the payment method at checkout, and after approving the order you can choose the Klarna option that suits you best. Please note that the agreement is made between you and Klarna, meaning that Sauna-store.com does not act as the direct invoicing party.

Klarna payment methods

Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment methods, where payment is made directly to Klarna:

• Invoice: the payment period is 30 days from delivery of the products. Klarna invoice terms are available here.
• Fixed instalment payment: at checkout you can choose from different monthly instalment options. The instalments decrease monthly as the outstanding credit amount decreases.
• Campaign invoice: if an extended payment period of 1–3 months has been offered in connection with the purchase against an initial fee (e.g. “Buy now, pay in February”), you may pay for the purchases in accordance with the campaign invoice terms.
• Klarna’s general credit terms are available here and the Standard European Consumer Credit Information is available here.

More information about Klarna is available here, and Klarna’s terms of use are available here. Klarna processes your personal data in accordance with applicable law and Klarna’s Privacy Policy.

Online bank payment

The payment intermediation service and payment service provider is Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj is licensed as a payment institution. All major Finnish online bank payment buttons are available.

Gift cards

Have you received a gift card to our online store? Great! Enter the gift card code in the campaign code field in the shopping cart or at the latest at checkout. You can use both a discount code and a gift card for the same order – simply enter them separately in the same field. If the value of the gift card is greater than your order total, you can use the remaining balance for your next order. Gift cards are valid for 12 months from the date of issue. Unfortunately, gift cards do not have an exchange or return right.

7. Returns

• 7.1. The consumer has the right to return unused products within thirty (30) days from receiving the product or products, excluding the day of receipt. The returned product and product packaging must be essentially in the same condition as when received. If the product has been used more than is necessary to establish its nature, characteristics and functioning, and this causes a reduction in value, the reduction in value may be deducted from the refundable amount.
• 7.2. The consumer is requested to send a return notice by email to info@sauna-store.com before returning the product. The return must be made in accordance with the instructions provided by Sauna-store.com to Sauna-store.com, Vanttausjärventie 7, 97625 Vanttauskoski. The consumer is responsible for return costs unless otherwise stated before the order is placed.

8. Shipments damaged in transit

• 8.1. Despite careful packaging, a shipment may sometimes be damaged during transport. We recommend checking the condition of the package when collecting it. If the package or its contents have been damaged in transit, please contact us as soon as possible. To speed up the handling of the matter, we kindly ask you to attach photos of the damaged package and the product. You may also file a damage report with the carrier if you wish, but this does not limit your right to make a complaint to us.

9. Complaints

• 9.1. If the consumer has received the wrong product, the product has been damaged, or there is another defect in the goods, the consumer must notify Sauna-store.com within a reasonable time either by email to info@sauna-store.com or by post to Sauna-store.com, Vanttausjärventie 7, 97625 Vanttauskoski. An incorrect delivery will be returned free of charge in accordance with the instructions given by Sauna-store.com. The return takes place after the complaint has been made. After receiving the returned goods, Sauna-store.com will without delay refund any price already paid or deliver a new product, depending on the situation.

10. Force majeure

• 10.1. Sauna-store.com shall not be liable if the delivery of the order is prevented, made more difficult or delayed due to circumstances beyond Sauna-store.com’s control, such as war, natural disaster, export or import prohibition, decision by an authority, disruption of public transport, or any other similar event that hinders or prevents Sauna-store.com’s operations.

11. Dispute resolution

• 11.1. These distance selling terms are governed by Finnish law. The consumer may submit the matter to the Consumer Disputes Board after first contacting Consumer Advisory Services. Disputes may also be handled by the District Court of Lapland.