Sauna products from Finland ✔️ Fast worldwide shipping ✔️ Free shipping to EU for orders over 200€ ✔️ Trusted payments
Sauna-store.com Terms of Services are in effect from 26.8.2020
Before confirming the order in the checkout, please make sure you have chosen the right items and quantities to your shopping cart. Pay attention to the address details and the delivery- and payment methods you have chosen.
All payments through our online store, apart from PayPal and Klarna Payments, are processed safely and quickly by Paytrail Oyj. Paytrail is part of Nets-family. Nets is the leading provider in Nordic Countries for payment processing, information service and digital security solutions.
You get to choose the payment method after filling up your info in the checkout and moving to payment page.
Executor and provider of the payment service is Paytrail Oyj (2122839-7) in collaboration with Finnish banks and credit institutions. Bank statements states Paytrail Oyj as the receiver and directs the payment to the merchant. Paytrail Oyj has a licence of a payment institution. All the Finnish banks are available as a payment method. You can use Nordea, Osuuspankki, Säästöpankki, Pop-pankki, Danske Bank, Aktia, Handelsbanken, S-pankki, Ålandsbanken, Oma Säästöpankki. Bank statement states Paytrail Oyj as the receiver.
You can pay via Paytrail using Visa-, Mastercard and American Express credit cards. Paying with a credit card is done safely with Nets' SSL-secured payment form. We or Paytrail Oyj don't have access to the card information and the information will not be saved in our systems. Our online store uses international Verified by Visa- and MasterCard SecureCode authentication services, so in addition to a credit card, you need online banking IDs.
Mobilepay and Siirto are app services that you can use to pay online purchases as a bank transfer from the bank account or as a card payment. The payment is accepted in the app.
Mobilepay: Payment terms are available on Mobilepay website mobilepay.fi
Siirto: Payment terms are available on Siirto website siirto.fi
Together with Klarna Bank AB (head office address Sveavägen 46, 111 34 Stockholm, Sweden.) we offer following payment methods, in which the payment is sent directly to Klarna:
You can pay without bank IDs using Paypal. Paypal acts as a middleman either between your credit card or bank account and our online store and charges the sum from your card or bank account. The service accepts Visa, MasterCard, Discover and American Express. Using Paypal doesn't bring you any additional costs.
Have you received a gift card to our online store? Great! Insert the code of the gift card to the campaing code field in the shopping cart or at the latest in the checkout. You can use discount code and gift card for the same order - just place them separately on the same field. If the balance of the gift card is greater than the final price of your order, you can use the remaining balance for your next order. Gift cards are valid for 12 months from the day it was issued. Unfortunately, gift cards don't have return or change options.
Sauna products from Finland
Fast worldwide shipping
Free shipping to EU on orders over 200€
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Koskee toimituksia DB Schenkerin noutopisteille.
Sauna-store.com - sauna-store.com
Mika Kuusela Oy
+358 45 135 6082
The shop sells products to private persons of legal age. Prices of the products include Finnish VAT unless you choose delivery country that is outside of European union. We reserve the rights to changes in prices or delivery costs.
Products are ordered by placing them into the shopping cart and going through the online checkout. All customer information is handled confidentially. Contact information requested when placing an order will not be used to anything other than delivering the order or any issues regarding to the order, unless stated otherwise. When placing an order to the store, You agree to the Terms and Services.
Sauna-store.com online store uses Paytrail, Klarna & PayPal as payment processing merchants. Payment methods available:
By clicking ”Confirm order” in checkout, you accept Sauna-store.com general terms.
After we have received your order, we will immediately send you an order confirmation by email. This will include all the details of your order. Always review the content of the order confirmation. Save the the order confirmation in case you need to contact the customer service. When contacting customer service, keep your customer number and order number available. Inspect the content of the package of your order that is matches the order confirmation.
Our customer service can be reached with following information:
Mika Kuusela Oy
+358 45 135 6082
Delivery costs include mailing- and packing costs. We will present an estimate of the delivery cost based on the primary shipping method. Detailed delivery costs are presented after you have chosen payment- and shipping methods. Shipping methods available depend on the content of your shopping cart. You can choose the most suitable shipping method in the checkout, where the precise shipping cost is presented.
Common delivery times to Finland vary between 1-3 working days, depending on the order and shipping method. If you are ordering outside of Finland, you can see the delivery time estimate in the checkout after choosing a country, attached to the available shipping methods.
Under all the items in your shopping cart is a text "In stock". In this case your delivery will be shipped in the same day, if the order is places before 3 p.m. The order will reach the postal service haul if the order is placed before 1 p.m.
There are items in your cart that are "In stock", but there are also items that have longer delivery times. For example, there might be info "will be shipped in 2-3 days". In this case, the product is arriving to our stock according to the estimate or we will order it immediately from the supplier after we receive your order. Estimate "will be shipped in 2-3 days" is an estimate of the delivery time from the supplier to us.
Your order will be shipped immediately after the items missing from our stock have arrived to us. If there is deviation from the estimate, we will always notify you by email.
In some cases, the process may be following: the items that we have in stock will be shipped immediately and items out of stock will be shipped afterwards.
You are ordering an item that has info "will be shipped in 1-2 days". In these cases the product is arriving to our stock in 1-2 days or alternatively the item can be delivered from the supplier's stock. In this case your order will usually be shipped in the same day, but we use estimate "will be shipped in 1-2 days" for good measure.
If you have questions about the delivery times or anything else about dealing with our website, you can easily contact us by chat or email.
Note! We are not responsible for delays caused by unseen obstacles or harms caused by delays. We will notify about exceptional situations or inconveniences in our online store website.
You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order. In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory. To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired. You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
Unclaimed package is not the same thing as return or cancelling. We will charge delivery costs for an unclaimed package, if the notice of cancellation is not sent to us.
If the product is missing or it was damaged during the delivery or it otherwise doesn't match your order, you must inform us before a 14-day period has expired. You can do in it writing by sending a notice to the address mentioned in Return rights & Return implications or by calling the phonenumber mentioned in contact info. If the package is clearly damaged during delivery, you must immediately file a complaint to the transport company of your chosen delivery method.
Use the form below to leave a question about this product. We will reply by email within 30 minutes.
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